Tell us what the door's doing.

A minute of typing and it's handled from here. If you came through the Home Straight Check, your answers are already in the message below; read them over, change anything, add anything.

Your name Phone Email (optional) Suburb What's it about? What's the door doing? (anything helps: noises, when it started, door type) Photos of the door (optional, up to 3; a photo of the fault saves everyone a trip)

What happens next

400

Your enquiry lands

It comes straight through to us, not a call centre.

200

We come back to you

By phone if you gave one, to talk through the door and sort a time that works.

100

The straight answer

Faults: a call-out and a price at the door before any work. New doors and shutters: a free measure, then a fixed quote.

Through the line

Fixed, or a written quote to decide on in your own time.

Why no phone number? We're standing up the local operation, and until the phones are properly crewed the form is the honest channel: nothing gets promised by whoever happens to pick up. Your details go nowhere except arranging your job; the privacy page spells it out.

Off the track or snapped spring? Leave the door where it sits, keep people and cars out from under it, and say "urgent" in the message. Both faults are under real tension and neither is a DIY job.